To ensure the highest security and best performance for our customers, Fastly’s network has built-in redundancies and automatic failover routing. We continuously monitor the status of our global network and all related services, but in the event of scheduled maintenance or an unplanned performance impact, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our teams. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.
Current Status
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For the History Grid below, the color and icon indicators utilized, represent the most severe event posted within the date displayed. Click the ＋ icon next to each section to see the status recorded for that date, and hover your mouse over a status icon within the history grid, if an event was posted, for a pop-up to appear with the relative summary.
Our engineers have confirmed that Compute services have been fully restored.
Customers in our Mumbai (BOM) Point of Presence (POP) may have seen intermittent 5xx errors for Compute services from 02:40 to 03:53 UTC, while customers in our Hong Kong (HKG) POP may have observed similar errors from 03:30 to 04:06 UTC.
All other locations and services were unaffected.
This event has been resolved.
Fastly Engineers detected a performance impacting event affecting the Brussels (BRU), Dubai (DXB), Lisbon (LIS) Points of Presence (POPs).
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
This event has been resolved.
Engineering has confirmed the impact to Honolulu (HNL) has been mitigated.
Engineering has confirmed that our NGWAF@Edge dashboard has been fully restored. Customers may have experienced delayed data within the Signal Sciences console from approximately 07:59 to 23:40 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
This incident has been resolved.
Traffic in Bangkok (BKK) has been temporarily rerouted.
All other locations and services are unaffected.
A fix has been implemented and we are monitoring the results.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Fastly will be adding capacity at our Marseille (MRS) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 08 December 2023 at 02:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Fastly will be expanding Atlanta (FTY) into the Atlanta (PDK) Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.
When this change is applied, customers may observe additional origin traffic as new cache nodes in the ATlanta (PDK) Metro POP retrieve content from origin.
This maintenance has been updated to start on December 12th 2023 at 05:00 UTC.
A planned maintenance is scheduled for our Control Plane, which will impact TLS Provisioning services during the maintenance window for our customers.
- Anticipated Start Date/Time: 01/23/2024 @ 17:00 UTC
- Estimated Complete Date/Time: 01/23/2024 @ 18:00 UTC
- Estimated Duration: 60 minutes
Description of Planned Maintenance:
On the 23rd of January 2024, engineers will perform planned maintenance for our TLS configurations.
Customer Impact Assessment:
Customers who attempt to renew or obtain new TLS certificates through our Fastly Application (manage.fastly.com) or through API Services (api.fastly.com) during this planned maintenance (~ 60 minutes) may receive an error message.
Once this planned maintenance is completed, operations will resume without any additional deviation from standard practices.
On the 31st of January 2024, our engineers will be implementing a seamless upgrade to the user interface of our Fastly Application.
During this upgrade, you will notice that the real-time and historic pages you are familiar with will be relocated to the Observability section of your control panel. In addition, we have introduced a significantly expanded range of new Observability options and features on this page.
For more detailed information, please refer to our documentation.
Please note that there is no action required on your part for this upgrade. The change will be automatically rolled out on the 31st of January without any interruption to your data.
Thank you for your continued support and we look forward to providing you with an enhanced user experience. For questions please see our Support team at: https://support.fastly.com.
Click here to access a filterable version of our full incident history. Includes full incident history for Fastly, Fanout and Signal Sciences.