To ensure the highest security and best performance for our customers, Fastly’s network has built-in redundancies and automatic failover routing. We continuously monitor the status of our global network and all related services, but in the event of scheduled maintenance or an unplanned performance impact, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our teams. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.
Current Status
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For the History Grid below, the color and icon indicators utilized, represent the most severe event posted within the date displayed. Click the ＋ icon next to each section to see the status recorded for that date, and hover your mouse over a status icon within the history grid, if an event was posted, for a pop-up to appear with the relative summary.
Engineering has confirmed that Signals Dashboard has been fully restored. Customers may have experienced 5xx errors for logging requests on the Signal Sciences API Dashboard from the 28th of March 2024 18:50 to the 29th of March 2024 16:16 UTC.
This incident is resolved.
Fastly is extending our launch of a unified login experience across Fastly and Signal Sciences consoles. This launch makes it simpler and easier for you to access Fastly products and services using a single set of login credentials. Continuing from today, 28th of March 2024 to the 30th of April 2024, we will gradually rollout our new web interface as part of the upgraded login experience. A summary of the main changes appears below.
What's changing?
Single set of credentials to login to Fastly and Signal Sciences console. Simplified login will allow you to use a single set of login credentials to access all products and features across Fastly's suite of offerings. If you have both Fastly and Signal Sciences accounts that use the same email address and use password and 2FA for authentication, you can use Fastly credentials to log in to both Fastly and Signal Science console.
Log in once and access both accounts. You have to sign-in only once and can switch between Fastly or Signal Sciences console seamlessly without having to log in again if you use the same email address.
Password and 2FA management in one place. You'll be able to change passwords and set up two-factor authentication directly in the Fastly console for both Fastly and Signal Sciences accounts.
Service Provider initiated SSO is now supported. You can log in directly at either Fastly or Signal Sciences console login page using SSO without going to your IdP page.
Password reset got simpler. You can reset your passwords without having to create a temporary password.
Account linking will no longer be required. Customers with both Fastly and Signal Sciences accounts will no longer need to manually link those accounts. Already have linked accounts? You won't need to do anything and can start using your Fastly credentials immediately.
New passwords will be required to conform to NIST guidelines. The complexity for new and changed passwords will be required to conform to digital identity guidelines from the National Institute of Standards and Technology (specifically, the NIST800-63B guidelines). Existing passwords won't be affected until you choose to update them.
Session timeouts will be standardized and more secure. We added additional measures to increase your security posture on the Fastly platform. You will be logged out after 30 minutes of inactivity. Session timeouts will also have a default maximum of 12 hours for any organization that hasn't set up single sign-on.
What's next? What do I have to do?
That's it!. The transition will be seamless and you are not required to take additional steps. You will see a new login experience when we enable this feature for you.
Please refer to documentation for additional information.
Still have questions? Feel free to contact your account manager or customer support for additional details.
Engineering has confirmed that Fastly Application has been fully restored. Customers may have experienced issues with login to the Fastly App from 20:14 to 20:36 UTC.
This incident is resolved.
Engineering has confirmed that Signal Sciences Dashboard Requests has been fully restored. Customers may have experienced 5xx errors for Dashboard Requests from the 22nd of March 2024 from 22:51 to 16:57 on the 25th of March 2024 UTC.
This incident is resolved.
Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
During this incident, customers may have experienced a dip in metrics reported by agents along with agents reporting as offline on the 22nd of March 2024 from 20:56 to 01:00 on 23rd of March 2024 UTC.
This incident is resolved.
This event has been resolved.
Engineering has confirmed that our Bogota (BOG) Point of Presence (POP) has been fully restored. Customers may have experienced elevated 5xx errors from 23:08 to 23:34 UTC.
This incident is resolved.
This event has been resolved.
Engineering has confirmed the impact to Mumbai (BOM) POP has been mitigated.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed.
Fastly will be adding capacity at our Los Angeles (LAX) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 01 April 2024 at 07:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
What's Changing?
We will be conducting planned maintenance on the Fastly Control Panel to modernize it for current web-standards and to embrace its own latest product-offerings. The manage.fastly.com site will be moving from from VCL to Compute and will be allowing HTTP-3, TLS v1.3 with 0-RTT. All these changes should result in a more performant and secure web experience.
Our remaining maintenance activity will start on the 1st of April 2024 and our estimated duration is ~5 minutes.
When this maintenance is completed, access to the Fastly Control Panel will be stabilized, have better security features, and will be more performant.
No data will be lost and we do not anticipate any impact to API services as a result of this maintenance. There are no actions required by our customers.
What's next, what do I need to do to prepare?
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Fastly will be adding capacity at our London (LCY) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 02 April 2024 at 00:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Click here to access a filterable version of our full incident history. Includes full incident history for Fastly, Fanout and Signal Sciences.