13 August 2020, 04:13 UTC

The Fastly support ticketing system is currently experiencing intermittent performance issues when creating a new ticket. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

13 August 2020, 04:20 UTC

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (support.fastly.com) or Support@fastly.com email ticketing communications and phone systems are unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.