Issues with Ticketing System

Incident
02 July 2019, 15:01 UTC

Issues with Ticketing System

Status: closed
Start: 02 July 2019, 14:05 UTC
End: 02 July 2019, 15:01 UTC
Duration: 55 minutes
Affected Components:
Support Ticketing System
Investigating

02 July 2019, 14:05 UTC

02 July 2019, 14:05 UTC

The Fastly support ticketing system is currently experiencing intermittent connectivity issues. We are working with external parties to restore service, but communications may be interrupted or delayed. In the interim, our support team is reachable through the #fastly irc room on the Freenode network (https://webchat.freenode.net/).

Investigating

02 July 2019, 14:08 UTC

02 July 2019, 14:08 UTC

We are continuing to investigate this issue.

Resolved

02 July 2019, 15:01 UTC

02 July 2019, 15:01 UTC

This incident has been resolved.