Retrospective: Fastly Application and API Performance Issues

Incident
06 July 2023, 17:36 UTC

Retrospective: Fastly Application and API Performance Issues

Status: closed
Start: 06 July 2023, 17:09 UTC
End: 06 July 2023, 17:36 UTC
Duration: 27 minutes
Affected Components:
Compute API & Configuration Management Configuration Deployment Fastly Application Fastly API
Update

06 July 2023, 17:09 UTC

06 July 2023, 17:09 UTC

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Resolved

06 July 2023, 17:36 UTC

06 July 2023, 17:36 UTC

This incident has been resolved.

Updated on the 10th of July 2023.

Our retrospective investigations have determined that some customers would have experienced increased latency and possible elevated errors when attempting to access our Fastly API and Console (manage.fastly.com) while it was in this degraded state.

As a result, this incident post has been updated to reflect "degraded performance" vs. it's original status of "unavailable". 

We have confirmed that CDN delivery, stats aggregation, and all other data plane services were unaffected during the duration of this incident.