South America

24 October 2023, 05:00 UTC
Edge Cloud Platform South America Sāo Paulo (CGH)
 
24 October 2023, 05:00 UTC
[upcoming]

Fastly will be expanding Sāo Paulo (CGH) into a Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.

As part of this expansion, customers utilizing shielding in the neighboring Sāo Paulo (CGH) will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after 14 days.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin.

Action for Fastly Customers:

  1. Please verify that all origins allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges), as this list is updated periodically. Failure to verify origin access lists will result in origin connection disruption. 
  2. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).

For more information on Metro POPs: https://developer.fastly.com/learning/concepts/pop/#metro-pops

Edge Cloud Platform South America Buenos Aires (EZE)
 
01 October 2023, 17:12 UTC
[closed]

We're investigating possible performance impact affecting the Buenos Aires (EZE) data center.

All other locations and services are unaffected

 
01 October 2023, 17:24 UTC

This issue has been identified and a fix is being implemented. 

 
01 October 2023, 17:58 UTC

A fix has been implemented and we are monitoring the results.

 
01 October 2023, 18:51 UTC

This incident has been resolved.

12 August 2023, 01:05 UTC
Edge Cloud Platform South America Curitiba (CWB)
 
12 August 2023, 01:05 UTC
[closed]

Traffic in Curitiba (CWB) has been temporarily rerouted.

All other locations and services are unaffected.

 
14 August 2023, 03:56 UTC

A fix has been implemented and we are monitoring the results.

 
14 August 2023, 04:09 UTC

This incident has been resolved.

12 August 2023, 00:54 UTC
Edge Cloud Platform South America Curitiba (CWB)
 
12 August 2023, 00:54 UTC
[closed]

We're investigating elevated errors in Curitiba (CWB).

All other locations and services are unaffected

 
12 August 2023, 01:05 UTC

This incident has been resolved.

09 August 2023, 00:15 UTC
Edge Cloud Platform South America Lima (LIM)
 
09 August 2023, 00:15 UTC
[closed]

We're investigating elevated errors in Lima (LIM).

All other locations and services are unaffected

 
09 August 2023, 00:33 UTC

This issue has been identified and a fix is being implemented. 

 
09 August 2023, 01:48 UTC

A fix has been implemented and we are monitoring the results.

 
09 August 2023, 02:10 UTC

This incident has been resolved.

03 August 2023, 01:44 UTC
Edge Cloud Platform South America Lima (LIM)
 
03 August 2023, 01:44 UTC
[closed]

We're investigating elevated errors in Lima (LIM).

All other locations and services are unaffected

 
03 August 2023, 01:51 UTC

A fix has been implemented and we are monitoring the results.

 
03 August 2023, 01:59 UTC

This incident has been resolved.

Edge Cloud Platform South America Buenos Aires (EZE) Lima (LIM)
 
26 July 2023, 01:02 UTC
[closed]

We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).

All other locations and services are unaffected

 
26 July 2023, 01:35 UTC

A fix has been implemented and we are monitoring the results.

 
26 July 2023, 01:48 UTC

This incident has been resolved.

Edge Cloud Platform South America Buenos Aires (EZE) Lima (LIM)
 
25 July 2023, 23:44 UTC
[closed]

We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).

All other locations and services are unaffected

 
26 July 2023, 00:21 UTC

A fix has been implemented and we are monitoring the results.

 
26 July 2023, 00:32 UTC

This incident has been resolved.

Edge Cloud Platform South America Fortaleza (FOR)
 
07 July 2023, 17:58 UTC
[closed]

Fastly Engineers detected a performance impacting event affecting the Fortaleza (FOR) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

 
07 July 2023, 18:03 UTC

This incident has been resolved.

Edge Cloud Platform South America Sao Paulo (GRU) Sāo Paulo (CGH)
 
19 June 2023, 17:00 UTC
[closed]

Fastly will be migrating customers shielding in Sāo Paulo (CGH) to Sāo Paulo (GRU). 

As part of this expansion, customers utilizing shielding in the neighboring Edge Cloud Platform will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after July 9th, 2023.

When this change is applied, customers may observe additional origin traffic as cache nodes retrieve content from origin.

Action for Fastly Customers:

  1. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses: https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges. Failure to verify origin access lists will result in origin connection disruption.
  2. Access the Fastly App and modify your service's shield: https://docs.fastly.com/en/guides/shielding#enabling-shielding. 
  3. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).
 
19 June 2023, 20:00 UTC

The scheduled maintenance has been completed.