South America
Fastly will be expanding Sāo Paulo (CGH) into a Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.
As part of this expansion, customers utilizing shielding in the neighboring Sāo Paulo (CGH) will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after 14 days.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin.
Action for Fastly Customers:
- Please verify that all origins allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges), as this list is updated periodically. Failure to verify origin access lists will result in origin connection disruption.
- Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).
For more information on Metro POPs: https://developer.fastly.com/learning/concepts/pop/#metro-pops
We're investigating possible performance impact affecting the Buenos Aires (EZE) data center.
All other locations and services are unaffected
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Traffic in Curitiba (CWB) has been temporarily rerouted.
All other locations and services are unaffected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating elevated errors in Curitiba (CWB).
All other locations and services are unaffected
This incident has been resolved.
We're investigating elevated errors in Lima (LIM).
All other locations and services are unaffected
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating elevated errors in Lima (LIM).
All other locations and services are unaffected
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).
All other locations and services are unaffected
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).
All other locations and services are unaffected
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Fastly Engineers detected a performance impacting event affecting the Fortaleza (FOR) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
This incident has been resolved.
Fastly will be migrating customers shielding in Sāo Paulo (CGH) to Sāo Paulo (GRU).
As part of this expansion, customers utilizing shielding in the neighboring Edge Cloud Platform will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after July 9th, 2023.
When this change is applied, customers may observe additional origin traffic as cache nodes retrieve content from origin.
Action for Fastly Customers:
- Please be sure to check that your origin access lists allow the full range of Fastly IP addresses: https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges. Failure to verify origin access lists will result in origin connection disruption.
- Access the Fastly App and modify your service's shield: https://docs.fastly.com/en/guides/shielding#enabling-shielding.
- Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).
The scheduled maintenance has been completed.