Helsinki (HEL)

CDN Regional Performance Impact
28 August 2023, 19:47 UTC
Edge Cloud Platform North America Europe Amsterdam (AMS) Frankfurt (FRA) Atlanta (FTY) Helsinki (HEL) Atlanta (PDK) London (LCY) London (LHR) Denver (DEN) Paris (PAR) Stockholm (BMA) Los Angeles (LGB) Montreal (YUL) New York (LGA) Newark (EWR) Palo Alto (PAO) Portland (PDX) San Jose (SJC) Toronto (YYZ)
 
28 August 2023, 19:47 UTC
[closed]

We're currently investigating performance impacts in Europe, North America.

Customers may experience increased errors and latency in the affected regions.

All other locations and services are unaffected.

 
28 August 2023, 20:00 UTC

This issue has been identified and a fix is being implemented. 

 
28 August 2023, 20:05 UTC

After further investigation, Fastly Engineering has narrowed the scope of impact to the following POPs: Amsterdam (AMS), Stockholm (BMA), Denver (DEN), Frankfurt (FRA), London (LCY), Newark (EWR), Atlanta (FTY), Helsinki (HEL), Palo Alto (PAO), Paris (PAR), London (LHR), Atlanta (PDK), New York (LGA), Portland (PDX), San Jose (SJC), Los Angeles (LGB), Montreal (YUL), Toronto (YYZ). 

Customers may continue to experience latency and errors in these POPs. 

All other locations and services are unaffected.

 
28 August 2023, 21:07 UTC

A fix has been implemented and we are monitoring the results.

 
28 August 2023, 21:35 UTC

This incident has been resolved.

CDN Regional Performance Impact
29 June 2023, 18:46 UTC
Edge Cloud Platform North America Europe Amsterdam (AMS) Brussels (BRU) Copenhagen (CPH) Ashburn (IAD) Dublin (DUB) Ashburn (WDC) Frankfurt (FRA) Atlanta (ATL) Frankfurt (HHN) Atlanta (FTY) Helsinki (HEL) Atlanta (PDK) Lisbon (LIS) Boston (BOS) Calgary (YYC) London London (LCY) Chicago (CHI) London (LHR) London (LON) Madrid (MAD) Manchester (MAN) Marseille (MRS) Milan (LIN) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Dallas (DAL) Palermo (PMO) Dallas (DFW) Denver (DEN) Paris (PAR) Rome (FCO) Detroit (DTW) Sofia (SOF) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (NYC) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Francisco San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
29 June 2023, 18:46 UTC
[closed]

We're currently investigating performance impacts in Europe, North America.

All other locations and services are unaffected.

 
29 June 2023, 19:56 UTC

This issue has been identified and a fix is being implemented. 

 
29 June 2023, 21:54 UTC

A fix has been implemented and we are monitoring the results.

 
29 June 2023, 23:54 UTC

This incident has been resolved.

CDN Global Performance Impact
19 January 2023, 23:05 UTC
Edge Cloud Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Johannesburg (JNB) Copenhagen (CPH) Brisbane (BNE) Bangkok (BKK) Curitiba (CWB) Ghana (ACC) Ashburn (IAD) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Ashburn (WDC) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Atlanta (ATL) Frankfurt (HHN) Hong Kong (HKG) Perth (PER) Rio de Janeiro (GIG) Atlanta (FTY) Hyderabad (HYD) Helsinki (HEL) Sydney (SYD) Santiago (SCL) Atlanta (PDK) Kolkata (CCU) Lisbon (LIS) Wellington (WLG) Boston (BOS) Sao Paulo (GRU) Kuala Lumpur (KUL) Sāo Paulo (CGH) Calgary (YYC) London London (LCY) Manila (MNL) Chicago (CHI) Mumbai (BOM) London (LHR) London (LON) Osaka (ITM) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Seoul (ICN) Marseille (MRS) Singapore Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Tokyo (HND) Dallas (DAL) Palermo (PMO) Tokyo (NRT) Dallas (DFW) Denver (DEN) Rome (FCO) Tokyo (TYO) Detroit (DTW) Sofia (SOF) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (NYC) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Francisco San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
19 January 2023, 23:05 UTC
[closed]

We're currently investigating potential impact to performance with our CDN services.

 
19 January 2023, 23:06 UTC

A fix has been implemented and we are monitoring the results.

 
19 January 2023, 23:48 UTC
On the 19th of January at 23:00 UTC a configuration change was deployed which impacted performance to global CDN delivery. Fastly Engineering reverted the change resulting in immediate recovery at 23:06 UTC. Fastly's Customer Incident Response team is currently preparing a Fastly Service Advisory of today's incident, and will be made available to Fastly Customers.

OpenSSL - Pending Vulnerability Announcement
28 October 2022, 19:48 UTC
Edge Cloud Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Johannesburg (JNB) Copenhagen (CPH) Brisbane (BNE) Bangkok (BKK) Curitiba (CWB) Ghana (ACC) Ashburn (IAD) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Ashburn (WDC) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Atlanta (ATL) Frankfurt (HHN) Hong Kong (HKG) Perth (PER) Rio de Janeiro (GIG) Atlanta (FTY) Hyderabad (HYD) Helsinki (HEL) Sydney (SYD) Santiago (SCL) Atlanta (PDK) Kolkata (CCU) Lisbon (LIS) Wellington (WLG) Boston (BOS) Sao Paulo (GRU) Kuala Lumpur (KUL) Sāo Paulo (CGH) Calgary (YYC) London London (LCY) Manila (MNL) Chicago (CHI) Mumbai (BOM) London (LHR) London (LON) Osaka (ITM) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Seoul (ICN) Marseille (MRS) Singapore Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Tokyo (HND) Dallas (DAL) Palermo (PMO) Tokyo (NRT) Dallas (DFW) Denver (DEN) Rome (FCO) Tokyo (TYO) Detroit (DTW) Sofia (SOF) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Francisco San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
28 October 2022, 19:48 UTC
[closed]

Fastly is aware of an expected critical vulnerability the OpenSSL project is expected to disclose in the near future. We are studying the currently available information surrounding this vulnerability and do not currently believe that Fastly is vulnerable. We will continue to monitor as additional information is released and will provide our customers with more information as available.

 
01 November 2022, 17:09 UTC

Fastly has reviewed the initial notification from OpenSSL regarding CVE-2022-3786 and CVE-2022-3602. We have analyzed the versions of OpenSSL in use at Fastly, and verified that we do not use OpenSSL 3.x. Fastly and customer usage of Fastly services are not vulnerable to CVE-2022-3786 or CVE-2022-3602.

Possible Performance Impact Affecting Helsinki (HEL)
25 September 2022, 21:15 UTC
Edge Cloud Platform Europe Helsinki (HEL)
 
25 September 2022, 21:15 UTC
[closed]

We're investigating possible performance impact affecting the Helsinki (HEL) data center. All other locations and services are unaffected

 
25 September 2022, 22:58 UTC

The issue has been identified and a fix is being implemented.

 
25 September 2022, 23:24 UTC

A fix has been implemented and we are monitoring the results.

 
25 September 2022, 23:55 UTC

This incident has been resolved.

CDN Performance Impact
15 September 2022, 20:10 UTC
Edge Cloud Platform North America Europe Asia South America Oceania Africa Amsterdam (AMS) Adelaide (ADL) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Brussels (BRU) Auckland (AKL) Buenos Aires (EZE) Johannesburg (JNB) Copenhagen (CPH) Brisbane (BNE) Bangkok (BKK) Curitiba (CWB) Ghana (ACC) Ashburn (IAD) Dublin (DUB) Christchurch (CHC) Dubai (DXB) Fortaleza (FOR) Ashburn (WDC) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Atlanta (ATL) Frankfurt (HHN) Hong Kong (HKG) Perth (PER) Rio de Janeiro (GIG) Atlanta (FTY) Hyderabad (HYD) Helsinki (HEL) Sydney (SYD) Santiago (SCL) Atlanta (PDK) Kolkata (CCU) Lisbon (LIS) Wellington (WLG) Boston (BOS) Sao Paulo (GRU) Kuala Lumpur (KUL) Sāo Paulo (CGH) Calgary (YYC) London London (LCY) Manila (MNL) Chicago (CHI) Mumbai (BOM) London (LHR) London (LON) Osaka (ITM) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Seoul (ICN) Marseille (MRS) Singapore Milan (LIN) Singapore (QPG) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Tokyo (HND) Dallas (DAL) Palermo (PMO) Tokyo (NRT) Dallas (DFW) Denver (DEN) Rome (FCO) Tokyo (TYO) Detroit (DTW) Sofia (SOF) Gainesville (GNV) Stockholm (BMA) Honolulu (HNL) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Francisco San Jose (SJC) Seattle (BFI) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
15 September 2022, 20:10 UTC
[closed]

We're currently investigating potential impact to performance with our CDN services.

 
15 September 2022, 20:26 UTC

The issue has been identified and a fix is being implemented.

 
15 September 2022, 20:33 UTC

A fix has been implemented and we are monitoring the results.

 
15 September 2022, 20:47 UTC

This incident has been resolved.

Capacity Expansion: Helsinki (HEL)
21 October 2021, 00:00 UTC
Helsinki (HEL)
 
21 October 2021, 00:00 UTC
[closed] Fastly will be adding capacity at our Helsinki, Finland (HEL) data center. End-users may observe connection resets as traffic is migrated onto new hardware. In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes. When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
 
21 October 2021, 00:00 UTC
Maintenance will begin as scheduled in 60 minutes.
 
21 October 2021, 00:03 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
21 October 2021, 03:43 UTC
The scheduled maintenance has been completed.

Retroactive - Impacted Performance in U.S. East & Europe regions
07 October 2021, 17:39 UTC
Helsinki (HEL)
 
07 October 2021, 17:39 UTC
[closed] Fastly Engineers detected a performance impacting event on 2021-10-07 affecting portions of the U.S. East Coast and Europe regions from approximately 16:04 UTC to 16:10 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

CDN Performance Impact
22 August 2021, 08:28 UTC
Amsterdam (AMS) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Auckland (AKL) Buenos Aires (EZE) Johannesburg (JNB) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Ghana (ACC) Ashburn (IAD) Dublin (DUB) Ashburn (WDC) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Atlanta (ATL) Frankfurt (HHN) Hong Kong (HKG) Perth (PER) Rio de Janeiro (GIG) Atlanta (FTY) Helsinki (HEL) Sydney (SYD) Santiago (SCL) Atlanta (PDK) Wellington (WLG) Boston (BOS) Kuala Lumpur (KUL) Sāo Paulo (CGH) London (LCY) Manila (MNL) Chicago (CHI) Mumbai (BOM) London (LHR) London (LON) Osaka (ITM) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Marseille (MRS) Singapore (QPG) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Tokyo (HND) Dallas (DAL) Tokyo (NRT) Dallas (DFW) Denver (DEN) Tokyo (TYO) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
22 August 2021, 08:28 UTC
[closed] We're currently investigating potential impact to performance with our CDN services.

Global CDN Disruption
08 June 2021, 09:58 UTC
Amsterdam (AMS) Bogota (BOG) Cape Town (CPT) Chennai (MAA) Auckland (AKL) Buenos Aires (EZE) Johannesburg (JNB) Copenhagen (CPH) Brisbane (BNE) Curitiba (CWB) Ashburn (IAD) Dublin (DUB) Ashburn (WDC) Frankfurt (FRA) Fujairah (FJR) Melbourne (MEL) Lima (LIM) Frankfurt (HHN) Hong Kong (HKG) Perth (PER) Rio de Janeiro (GIG) Atlanta (FTY) Helsinki (HEL) Sydney (SYD) Santiago (SCL) Atlanta (PDK) Wellington (WLG) Boston (BOS) Sāo Paulo (CGH) London (LCY) Chicago (CHI) Mumbai (BOM) London (LHR) London (LON) Osaka (ITM) New Delhi (DEL) Madrid (MAD) Manchester (MAN) Marseille (MRS) Singapore (QPG) Milan (MXP) Columbus (CMH) Munich (MUC) Columbus (LCK) Oslo (OSL) Tokyo (HND) Dallas (DAL) Tokyo (NRT) Dallas (DFW) Denver (DEN) Tokyo (TYO) Stockholm (BMA) Houston (IAH) Vienna (VIE) Kansas City (MCI) Los Angeles (BUR) Los Angeles (LGB) Miami (MIA) Minneapolis (MSP) Minneapolis (STP) Montreal (YUL) New York (LGA) Newark (EWR) Palo Alto (PAO) Phoenix (PHX) Portland (PDX) San Jose (SJC) St. Louis (STL) Toronto (YYZ) Vancouver (YVR)
 
08 June 2021, 09:58 UTC
[closed] We're currently investigating potential impact to performance with our CDN services.
 
08 June 2021, 10:07 UTC
We are continuing to investigate this issue.
 
08 June 2021, 10:11 UTC
We are continuing to investigate this issue.
 
08 June 2021, 10:21 UTC
We are continuing to investigate this issue.
 
08 June 2021, 10:23 UTC
We are continuing to investigate this issue.
 
08 June 2021, 10:26 UTC
We are continuing to investigate this issue.
 
08 June 2021, 10:44 UTC
The issue has been identified and a fix is being implemented.
 
08 June 2021, 10:57 UTC
The issue has been identified and a fix has been applied. Customers may experience increased origin load as global services return.
 
08 June 2021, 11:57 UTC
A fix was applied at 10:36 UTC. Customers may continue to experience decreased cache hit ratio and increased origin load as global services return.
 
08 June 2021, 12:41 UTC
Fastly has observed recovery of all services and has resolved this incident. Customers could continue to experience a period of increased origin load and lower Cache Hit Ratio (CHR).