Fastly will be adding capacity at our Lima (LIM) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 28 November 2023 at 07:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

We're investigating elevated errors in Lima (LIM).

All other locations and services are unaffected

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating elevated errors in Lima (LIM).

All other locations and services are unaffected

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).

All other locations and services are unaffected

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating elevated errors in Buenos Aires (EZE), Lima (LIM).

All other locations and services are unaffected

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Fastly Engineers detected a possible performance impacting event affecting the Lima (LIM) region.

Customers may have seen intermittent errors for one or more data centers in this region during the impact window.

All other regions and services were unaffected. The issue has been resolved and we are monitoring performance closely.

This incident has been resolved.

We're investigating elevated errors in South America.

All other locations and services are unaffected

Fastly Engineering has observed elevated errors across multiple Points of Presence (POPs) in the region of South America.

This has been identified as an issue with a third party service provider unrelated to Fastly's Edge Cloud Platform, and a fix is being implemented. 

All other locations and services are unaffected.

Traffic in Lima(LIM) has been temporarily rerouted.

All other locations and services are unaffected.

Fastly Engineering has applied our standard acute incident response practices and restored our LIM POP.

Customer services have returned to pre-incident performance levels.

We will continue to monitor the third party service provider issue for recovery. All locations and other services remain unaffected.

This incident has been resolved.

Fastly Engineers detected a performance impacting event affecting the Lima (LIM) data center.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

This incident has been resolved.

We’re currently investigating performance issues with Compute@Edge configuration propagation. All other services are unaffected.

This issue has been identified and a fix is being implemented. 

Our investigations have identified common network provider issues related to the performance impact for our Compute@Edge services and NGWAF@Edge updates and decision making. Existing rules are operational, but new data is parsed at a slower pace. Fastly Engineering is in the process of performing standard traffic engineering to restore Compute@Edge and NGWAF@Edge services to pre-incident levels. 

A fix has been implemented and we are monitoring the results.

Fastly has performed traffic engineering to route around the global network provider currently experiencing impact. Our Compute@Edge and NGWAF@Edge services are performing at pre-incident levels. 

This incident is resolved.

We're currently investigating potential impact to performance with our CDN services.

A fix has been implemented and we are monitoring the results.