We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating into elevated errors when attempting to access our Control Plane (manage.fastly.com) Configuration Management and API services.

We have observed a reduction in errors since the start of this incident, but are continuing to investigate the cause of the errors observed in order to identify a solution that would prevent a repeat of this incident for our partner and customer services.

The customer impact associated with this status post is a direct result of the third party service provider issue that is covered in this status post link: https://www.fastlystatus.com/incident/376079 

All remaining status post updates will be consolidated into the link provided above. We are effectively closing this post in order to reduce dual notifications for our subscribers.

We're investigating elevated errors in API & Configuration Management .

All other locations and services are unaffected

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident is resolved. Customers would have experienced elevated errors when attempting to access our Control Plane (manage.fastly.com) and API services during this incident may experience delays or have failed.

A Fastly Service Advisory (FSA) will be made available after a retrospective of this incident.

We're investigating elevated errors in API & Configuration Management .

All other locations and services are unaffected

This issue has been caused by a disruption with a common cloud provider. Customers may experience elevated errors while accessing our Control Plane (manage.fastly.com), managing their service configurations, performing purge-all, and other API services.

A fix has been implemented and we are monitoring the gradual recovery of our Control Plane services (manage.fastly.com). 

Our Control Plane services (manage.fastly.com) have been restored and we are monitoring the results.

This incident has been resolved.

We're currently investigating performance issues with our Historical Stats service.

All other services are unaffected.

This issue has been identified and a fix is being implemented. 

Fastly Engineering is applying additional mitigation strategies to fix our historical stats API. Customers may continue to experience 5xx errors in their Historical Stats API as we deploy these measures.

Upon further investigation, Fastly Engineering has also identified impact with our Fastly Application that may be affecting customers.  

Customers may experience degraded service with the Historical Stats API and Fastly Application when attempting to collect data.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.

We are continuing to investigate performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating performance issues affecting the availability of our Control Plan (manage.fastly.com) and our API services. 

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

This incident has been resolved.

Updated on the 10th of July 2023.

Our retrospective investigations have determined that some customers would have experienced increased latency and possible elevated errors when attempting to access our Fastly API and Console (manage.fastly.com) while it was in this degraded state.

As a result, this incident post has been updated to reflect "degraded performance" vs. it's original status of "unavailable". 

We have confirmed that CDN delivery, stats aggregation, and all other data plane services were unaffected during the duration of this incident.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API.

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

This incident is resolved.

Customers may have experienced elevated errors or timeouts when attempting to access the Fastly API and our Control Plane (manage.fastly.com) from 20:56 to 21:10 UTC. 

All other services were unaffected.

We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results. 

During this incident, customers may have experienced slow or degraded performance when attempting to use our API services, and/or experienced issues when updating service configurations with the API and Fastly Application.

This incident has been resolved.