[closed]

We are currently investigating an issue with our NGWAF Console (Signal Sciences) email notification services. 

Our https://support.fastly.com webpage, Support services, network availability and all other services and locations are unaffected by this incident.

Updated message body on 09/11/2023 at 21:55 UTC following additional information provided by acute incident response team members investigating into the on-going incident.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[closed]

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.

All edge cloud products and services are unaffected.

[closed]

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.

All edge cloud products and services are unaffected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[closed]

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

This incident has been resolved.

[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

We are observing potential recovery and are continuing to monitor the situation.

This incident has been resolved.

[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues when creating a new ticket. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (support.fastly.com) or Support@fastly.com email ticketing communications and phone systems are unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.

This incident has been resolved.

[closed] The Fastly support ticketing system is currently experiencing issues. We are working with external parties to restore service, but communications may be interrupted or delayed. In the interim, our support team is reachable through the #fastly irc room on the Freenode network (https://webchat.freenode.net/).

This incident has been resolved.

[closed] The Fastly support ticketing system is currently experiencing intermittent connectivity issues. We are working with external parties to restore service, but communications may be interrupted or delayed. In the interim, our support team is reachable through the #fastly irc room on the Freenode network (https://webchat.freenode.net/).

We are continuing to investigate this issue.

This incident has been resolved.