Support Ticketing System

Customer Services Support Ticketing System
 
11 September 2023, 21:46 UTC
[closed]

We are currently investigating an issue with our NGWAF Console (Signal Sciences) email notification services. 

Our https://support.fastly.com webpage, Support services, network availability and all other services and locations are unaffected by this incident.

Updated message body on 09/11/2023 at 21:55 UTC following additional information provided by acute incident response team members investigating into the on-going incident.


 
11 September 2023, 21:58 UTC

This issue has been identified and a fix is being implemented. 

 
11 September 2023, 22:56 UTC

A fix has been implemented and we are monitoring the results.

 
11 September 2023, 23:07 UTC

This incident has been resolved.

21 August 2023, 16:02 UTC
Customer Services Support Ticketing System
 
21 August 2023, 16:02 UTC
[closed]

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.

All edge cloud products and services are unaffected.

31 May 2023, 14:15 UTC
Customer Services Support Ticketing System
 
31 May 2023, 14:15 UTC
[closed]

The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed.

All edge cloud products and services are unaffected.

 
31 May 2023, 14:31 UTC

A fix has been implemented and we are monitoring the results.

 
31 May 2023, 14:50 UTC

This incident has been resolved.

18 November 2022, 16:13 UTC
Customer Services Support Ticketing System Support Chat System
 
18 November 2022, 16:13 UTC
[closed]

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.

 
18 November 2022, 16:50 UTC

This issue has been identified and a fix is being implemented. 

 
18 November 2022, 18:55 UTC

A fix has been implemented and we are monitoring the results.

21 June 2022, 06:45 UTC
Support Ticketing System
 
21 June 2022, 06:45 UTC
[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.
 
21 June 2022, 07:26 UTC
A fix has been implemented and we are monitoring the results.
 
21 June 2022, 07:38 UTC
This incident has been resolved.
03 February 2022, 02:21 UTC
Support Ticketing System
 
03 February 2022, 02:21 UTC
[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.
 
03 February 2022, 02:55 UTC
This incident has been resolved.
15 December 2021, 15:45 UTC
Support Ticketing System
 
15 December 2021, 15:45 UTC
[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.
 
15 December 2021, 16:12 UTC
We are observing potential recovery and are continuing to monitor the situation.
 
15 December 2021, 16:49 UTC
This incident has been resolved.
13 August 2020, 04:13 UTC
Support Ticketing System Support Chat System
 
13 August 2020, 04:13 UTC
[closed] The Fastly support ticketing system is currently experiencing intermittent performance issues when creating a new ticket. We are working with external parties to restore service, but communications may be interrupted or delayed. All edge cloud products and services are unaffected.
 
13 August 2020, 04:20 UTC
Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (support.fastly.com) or Support@fastly.com email ticketing communications and phone systems are unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
 
13 August 2020, 18:02 UTC
This incident has been resolved.
24 July 2019, 08:43 UTC
Support Ticketing System
 
24 July 2019, 08:43 UTC
[closed] The Fastly support ticketing system is currently experiencing issues. We are working with external parties to restore service, but communications may be interrupted or delayed. In the interim, our support team is reachable through the #fastly irc room on the Freenode network (https://webchat.freenode.net/).
 
24 July 2019, 10:10 UTC
This incident has been resolved.
02 July 2019, 14:05 UTC
Support Ticketing System
 
02 July 2019, 14:05 UTC
[closed] The Fastly support ticketing system is currently experiencing intermittent connectivity issues. We are working with external parties to restore service, but communications may be interrupted or delayed. In the interim, our support team is reachable through the #fastly irc room on the Freenode network (https://webchat.freenode.net/).
 
02 July 2019, 14:08 UTC
We are continuing to investigate this issue.
 
02 July 2019, 15:01 UTC
This incident has been resolved.