Support Ticketing System

18 November 2022, 16:13 UTC
Customer Services Support Ticketing System Support Chat System
18 November 2022, 16:13 UTC

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal ( and phone systems are unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.

18 November 2022, 16:50 UTC

This issue has been identified and a fix is being implemented. 

18 November 2022, 18:55 UTC

A fix has been implemented and we are monitoring the results.

21 November 2022, 16:41 UTC

This incident has been resolved.