Support Chat System
The Fastly support chat system is currently experiencing intermittent performance issues.
We are working with external parties to restore service, but communications may be delayed or interrupted.
In the interim, our https://support.fastly.com services, which support our email communications, and our phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
We have identified an issue with our support chat provider.
Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com.
All other Fastly services and our network availability remain unaffected by this issue.
Our external provider has reported that this incident has been resolved.
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
We have identified an issue with our support chat provider.
* https://status.slack.com/2023-08/8ec13e4962a9bf43
Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries through https://support.fastly.com.
All other Fastly services and our network availability are unaffected by this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. The vendor is continuing to reverse mitigation measures deployed during acute incident response practices. However, our vendor has confirmed all customer services have been restored, and Fastly has not experienced any further impact to our Support Chat Systems since 18:32 UTC.
To follow their efforts to pre-incident levels you may go to our vendor's status page at:
The Fastly support self-service channel is currently experiencing intermittent performance issues which can result in a failure to generate a support ticket. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
This incident has been resolved.
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
This incident has been resolved.
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal (https://support.fastly.com) and phone systems are unaffected, and may still be used for support communications.
All edge cloud products and services are unaffected.
This issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The Signal Sciences support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
This incident has been resolved.
The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.