We are currently investigating performance issues affecting the visualization of data within Signal Sciences.

This issue has been identified and a fix is being implemented. 

Fastly Engineering has deployed a fix to restore data dashboard services. We have confirmed a gradual recovery of these services and will continue to monitor until all services have been fully recovered.

Our network availability, access to our Signal Sciences console, configuration management, api services and all other Point of Presence locations are unaffected by this incident. 

This incident has been resolved.

Fastly Engineering has received reports of an issue impacting the CORP view of NGWAF missing metric data beginning at 00:00 UTC 21st of July 2023.

Please note: A previous slack broadcast message was sent to our customers as our status page provider 
restored www.fastlystatus.com availability, as communicated on:
-  https://www.fastlystatus.com/incident/375966.

Fastly Engineering has identified the issue and a fix is currently being implemented for the CORP view of the NGWAF. Customers should begin to see rollup data for workspaces first and then corp level rollups. 

All other services are unaffected by this event.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

On Thursday, the 20th of July 2023, at 05:00 to 07:00 UTC Fastly Engineering will be upgrading the processing capacity of our data processing pipeline’s storage backend.

During this time, customers may experience delayed or incomplete data appearing in their Edge WAF dashboards and a delay in the data availability for WAF rule updates. Following this maintenance, any missing data will gradually be restored, over an estimated period of 6 hours, as our servers process the backlog. 

There will be no data loss as a result of this scheduled maintenance and there are no customer actions required.

Next-Gen WAF services, network availability and all other services will not be affected.

The scheduled maintenance has been completed.

Incident identified on the 14th of July 2023 at 06:13 UTC.

Fastly Engineering has identified a performance impacting event to our NGWAF@Edge services.

Customers may experience delays detecting clients exceeding the threshold set in rate limit rules/site alerts and loading dashboard data for NGWAF services within our console.

Existing NGWAF@Edge rules and all other platform services are unaffected.

A fix has been implemented and we are monitoring the results.

Fastly Engineering has identified an additional performance impacting event to our NGWAF@Edge services.

Customers may experience delays detecting clients exceeding the threshold set in rate limit rules/site alerts and loading dashboard data for NGWAF services within our console.

Existing NGWAF@Edge rules and all other platform services are unaffected.

The issue has been identified and we are preparing an additional fix. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Fastly Engineering has identified a performance impacting event to our NGWAF@Edge services. 

Existing NGWAF@Edge rules and all other platform services are unaffected. 

We have confirmed that the impact to NGWAF@Edge services is restoring gradually, and the source of this incident has been resolved.

We will continue to monitor this incident to ensure NGWAF@Edge services are fully restored.

Fastly is investigating possible performance impact to NGWAF Rule and IP List updates.

Customers may experience intermittent delays when applying changes to their rules and/or IP list.

All other services are unaffected. 

Fastly engineers have deployed mitigation measures and services are available. Customers may continue to experience intermittent periods of delays, and Fastly will continue to monitor NGWAF rules and IP list services for stability. 

All other services are unaffected. 

For additional information, or to report additional impact, please contact support at https://support.fastly.com. 

Fastly Engineering detected an event resulting in missing data affecting Next-Gen WAF during the following time frames on June 20, 2023:

• 20:29 - 20:33 UTC

• 20:55 - 20:58 UTC

• 21:21 - 21:25 UTC

• 22:20 - 22:24 UTC

All other services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Fastly Engineering observed the NGWAF decisioning engine not checking new requests against customer rules. New IP flags are also delayed during this time.

All other services are unaffected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

From 15 June 2023, 19:48 UTC to 15 June 2023, 20:20  UTC Fastly Engineering observed the NGWAF decisioning engine not check new requests against customer rules. New IP flags were also delayed during this time. All other services during this time were unaffected.

Fastly is currently experiencing issues with NGWAF GeoIP country identification. Customers may experience instances in which NGWAF  labels requests with an incorrect region. For further information, please contact support@fastly.com.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.