Customer Services

Customer Services Billing System
13 March 2023, 17:03 UTC
[in progress]

With the recently announced news that Silicon Valley Bank (SVB) has been taken over by the FDIC, Fastly would like to reassure that while we do have a relationship with SVB, our financial exposure is not material. There should be no disruption to the normal operations of our services. 

We are transitioning our banking relationship from SVB to another financial institution.  Fastly has updated our payment instructions and customers will receive a message containing directions about how to process upcoming payments. 

Customers may verify this request by contacting us at  

Fastly products and all other services are unaffected. 

Customer Services
03 March 2023, 13:50 UTC

We're investigating elevated errors with our Compute@Edge new user sign-up form. New user sign-up is currently not available through  

New user sign-up is still available through for all services, including Compute@Edge.

Current customer Compute@Edge performance and all other services are unaffected.

03 March 2023, 14:57 UTC

This incident has been resolved and our Compute@Edge new user sign-up form has been restored.