Customer Services

18 November 2022, 16:13 UTC
Customer Services Support Ticketing System Support Chat System
18 November 2022, 16:13 UTC

Fastly is investigating an issue creating trouble tickets from support chat conversations. Support portal ( and phone systems are unaffected, and may still be used for support communications.

All edge cloud products and services are unaffected.

18 November 2022, 16:50 UTC

This issue has been identified and a fix is being implemented. 

18 November 2022, 18:55 UTC

A fix has been implemented and we are monitoring the results.

21 November 2022, 16:41 UTC

This incident has been resolved.

Customer Services Status Page (legacy)
14 November 2022, 15:00 UTC

We’re excited to announce today that the Fastly status page is unveiling a new design and vastly enhanced functionality! Starting today, October 10, you may visit our redesigned status page at:

The initial release period of October 10 - November 14 will serve as a demo of this page, so customers can review the changes before we implement them permanently. During this time, our current status posts will be imported via API connection to display how the page will look and function, without causing duplicate notifications for our customers. 

On November 14, we’ll import all subscriber information and go fully live.

For more information about what has changed and why we’ve done this redesign to our status page, please visit our Fastly Blog at:

If you have questions about your status page subscriptions or functionality, please reach out to your dedicated technical account team, or

14 November 2022, 15:38 UTC

Scheduled maintenance is currently in progress.

All subscriber SMS and Email preferences from our legacy status pages are being imported. Following the maintenance window, subscribers will receive a notification from this page that subscriptions and notification preferences have been updated, and they will have access to update or unsubscribe at that time.

14 November 2022, 17:00 UTC

All subscriber notification preferences have been imported to

14 November 2022, 15:00 UTC
Customer Services Status Page
14 November 2022, 15:00 UTC

Scheduled Maintenance is complete.