Agents and Module

Security Agents and Module Rule and IP List updates
 
22 June 2023, 20:33 UTC
[closed]

Fastly is investigating possible performance impact to NGWAF Rule and IP List updates.

Customers may experience intermittent delays when applying changes to their rules and/or IP list.

All other services are unaffected. 

 
22 June 2023, 23:16 UTC

Fastly engineers have deployed mitigation measures and services are available. Customers may continue to experience intermittent periods of delays, and Fastly will continue to monitor NGWAF rules and IP list services for stability. 

All other services are unaffected. 

For additional information, or to report additional impact, please contact support at https://support.fastly.com. 

16 June 2023, 16:32 UTC
Security Agents and Module Rule and IP List updates
 
16 June 2023, 16:32 UTC
[closed]

Fastly Engineering observed the NGWAF decisioning engine not checking new requests against customer rules. New IP flags are also delayed during this time.

All other services are unaffected.

 
16 June 2023, 17:11 UTC

A fix has been implemented and we are monitoring the results.

 
16 June 2023, 17:22 UTC

This incident has been resolved.

Security Agents and Module Rule and IP List updates
 
15 June 2023, 19:48 UTC
[closed]

From 15 June 2023, 19:48 UTC to 15 June 2023, 20:20  UTC Fastly Engineering observed the NGWAF decisioning engine not check new requests against customer rules. New IP flags were also delayed during this time. All other services during this time were unaffected.

13 June 2023, 17:09 UTC
Security Agents and Module Rule and IP List updates Rule Processing
 
13 June 2023, 17:09 UTC
[closed]

Fastly is currently experiencing issues with NGWAF GeoIP country identification. Customers may experience instances in which NGWAF  labels requests with an incorrect region. For further information, please contact support@fastly.com.

 
13 June 2023, 17:30 UTC

This issue has been identified and a fix is being implemented. 

 
13 June 2023, 18:01 UTC

A fix has been implemented and we are monitoring the results.

 
13 June 2023, 18:23 UTC

This incident has been resolved.

04 April 2023, 14:55 UTC
Security Agents and Module Agent Downloads
 
04 April 2023, 14:55 UTC
[closed]

Fastly engineers are aware of a recent change to some package file names due to a new release process. We are currently working on a fix for this issue.

All other services are unaffected.

 
04 April 2023, 18:30 UTC

This issue has been identified and a fix is being implemented.

Customers seeing errors pulling from our Alpine apk repository via apk can pull .apk packages manually from our apk site: https://apk.signalsciences.net/?prefix=3.17/main/ or download site: https://dl.signalsciences.net/?prefix=sigsci-agent/4.39.1/alpine/

Cloud Foundry customers can set the SIGSCI_DISABLE_CHECKSUM_INTEGRITY_CHECK environment variable as true to disable the package checksum verification during the install process until a fix is released.

 
04 April 2023, 20:21 UTC

A fix has been implemented and we are monitoring the results.

 
04 April 2023, 20:40 UTC

This incident has been resolved.

Security Agents and Module Console and API Data Services Dashboard Data Rule and IP List updates MOWD Rate Limiting and Alerts Requests Signals Dashboard
 
15 March 2023, 19:36 UTC
[closed] We have updated a new certificate with new IP ranges. Customers may see their agents appear to be offline or have trouble connecting to the control plane after a DNS change was made. We recommend they allow list the Fastly public IP range if they had IP based networks controls in place previously. Please let us know about any certificate issues as they should be transient. This may also impact Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Customers may experience also delays in data available in the Signal Sciences console. 
 
15 March 2023, 19:42 UTC

This issue has been identified and a fix is being implemented. 

 
15 March 2023, 20:05 UTC

A fix has been implemented and we are monitoring the results.

 
15 March 2023, 20:20 UTC

This incident has been resolved.

Security Agents and Module Agent Downloads Rule and IP List updates Rule Processing
 
24 January 2023, 01:23 UTC
[closed]

Our teams have detected an issue that impacts Signal Sciences data collectors beginning at 00:53 UTC. Agents may appear offline in dashboard/API, agents will not receive rule updates; rate limit rules, templated rules and sites alerts will not take new traffic into account; new traffic will not appear in the dashboard/API. Customers may experience delays in data available in the Signal Sciences console.

 
24 January 2023, 01:32 UTC

This issue has been identified and a fix is being implemented. 

 
24 January 2023, 01:40 UTC

A fix has been implemented and we are monitoring the results.

 
24 January 2023, 01:50 UTC

This incident has been resolved.

Security Agents and Module Agent Downloads
 
20 January 2023, 01:14 UTC
[closed]

Our teams have detected an issue that is currently impacting Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Customers may experience delays in data available in the Signal Sciences console.

 
20 January 2023, 01:59 UTC

A fix has been implemented and we are monitoring the results.

 
20 January 2023, 02:18 UTC

This incident has been resolved.

Security Agents and Module Rule Processing
 
16 January 2023, 18:10 UTC
[closed]

Our teams have detected an issue that is currently impacting Signal Sciences updated rule sets for rules with one hour interval. Alerts configured to look back one hour, as well as system alerts, may not be available.

 
16 January 2023, 23:23 UTC

A fix has been implemented and we are monitoring the results.

Security Agents and Module Agent Downloads
 
29 November 2022, 20:48 UTC
[closed]

Our teams have identified impact to the Signal Sciences Rule Builder from approximately 20:48 UTC to 21:15 UTC.

During this time new rule sets would not be pushed to agents. Customers sites would continue being protected by previous rule sets during this time.

Agents should have received updated rules sets once systems recovered.

 
29 November 2022, 21:15 UTC

This incident has been resolved.