Console and API

19 September 2023, 16:59 UTC
Security Console and API Dashboard Data
 
19 September 2023, 16:59 UTC
[closed]

We are currently investigating performance issues affecting the visualization of data within Signal Sciences.

 
19 September 2023, 17:32 UTC

This issue has been identified and a fix is being implemented. 

 
19 September 2023, 18:00 UTC

Fastly Engineering has deployed a fix to restore data dashboard services. We have confirmed a gradual recovery of these services and will continue to monitor until all services have been fully recovered.

Our network availability, access to our Signal Sciences console, configuration management, api services and all other Point of Presence locations are unaffected by this incident. 

 
19 September 2023, 23:06 UTC

This incident has been resolved.

Security Console and API Signals Dashboard
 
29 March 2023, 01:47 UTC
[closed] We had observed intermittent errors when using the Signal Sciences Management Console. 
 
29 March 2023, 02:12 UTC

This incident has been resolved. 

Customers may have experienced intermittent slowness and/or timeout errors when filtering historical data within the Signal Sciences console.

28 March 2023, 19:55 UTC
Security Console and API Signals Dashboard
 
28 March 2023, 19:55 UTC
[closed]

We have received reports of intermittent errors when using the Signal Sciences Management Console. 

Our engineering teams are currently investigating

 
28 March 2023, 19:58 UTC

This issue has been identified and a fix is being implemented. 

 
28 March 2023, 20:26 UTC

A fix has been implemented and we are monitoring the results.

 
28 March 2023, 20:35 UTC

This incident has been resolved.

Customers may experience intermittent slowness and/or timeout errors when filtering historical data within the Signal Sciences console. Fastly has confirmed that this is typically corrected by refreshing your browser.

We expect this residual symptom to dissipate and for customer experience within our Signal Sciences console to be fully restored by US business hours tomorrow, the 29th of March 2023. 

Security Agents and Module Console and API Data Services Dashboard Data Rule and IP List updates MOWD Rate Limiting and Alerts Requests Signals Dashboard
 
15 March 2023, 19:36 UTC
[closed] We have updated a new certificate with new IP ranges. Customers may see their agents appear to be offline or have trouble connecting to the control plane after a DNS change was made. We recommend they allow list the Fastly public IP range if they had IP based networks controls in place previously. Please let us know about any certificate issues as they should be transient. This may also impact Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Customers may experience also delays in data available in the Signal Sciences console. 
 
15 March 2023, 19:42 UTC

This issue has been identified and a fix is being implemented. 

 
15 March 2023, 20:05 UTC

A fix has been implemented and we are monitoring the results.

 
15 March 2023, 20:20 UTC

This incident has been resolved.

Security Console and API Rate Limiting and Alerts
 
22 January 2023, 20:49 UTC
[closed]

We have identified an issue impacting Signal Sciences rate limit decisioning and are currently investigating. As it stands Rate Limit rules may not be resulting in blocking as expected, further impact to the services are currently being determined.

 
22 January 2023, 21:18 UTC

This issue has been identified and a fix is being implemented. 

 
22 January 2023, 21:30 UTC

A fix has been implemented and we are monitoring the results.

Security Console and API Rate Limiting and Alerts
 
17 January 2023, 22:33 UTC
[closed]

We have identified an issue impacting rate limit decisioning and are currently investigating. As it stands Rate Limit rules may not be resulting in blocking as expected. All other services are unaffected.

 
17 January 2023, 23:08 UTC

This issue has been identified and a fix is being implemented. 

 
18 January 2023, 00:18 UTC

A fix has been implemented and we are monitoring the results.

Security Console and API Data Services Dashboard Data MOWD Rate Limiting and Alerts Requests Signals Dashboard
 
15 January 2023, 22:22 UTC
[closed]

Our teams have detected an issue that is currently impacting Signal Sciences data collectors. New events from agents may not be processed by our back end services, agents may erroneously appear to be offline, and agents may not be receiving updated rules sets. Rate limit rules may not perform as expected. Customers may experience also delays in data available in the Signal Sciences console.

 
16 January 2023, 00:19 UTC

A fix has been implemented and we are monitoring the results.

12 December 2022, 17:32 UTC
Security Console and API Dashboard Data
 
12 December 2022, 17:32 UTC
[closed]

Our teams have identified an issue impacting the population of request data within the Signal Sciences console. 

The issue has been identified and a fix is being implemented. 

 
12 December 2022, 20:21 UTC

A fix has been implemented and we are monitoring the results.

 
12 December 2022, 23:28 UTC
Our teams have identified a recurring event impacting the population of request data within the Signal Sciences console. Additional investigations are being conducted to identify a fix.
 
13 December 2022, 00:41 UTC

This issue has been identified and a fix is being implemented. 

 
13 December 2022, 01:32 UTC

A fix has been implemented and we are monitoring the results.

07 December 2022, 14:04 UTC
Security Console and API Rate Limiting and Alerts
 
07 December 2022, 14:04 UTC
[closed]

We have identified an issue impacting rate limit decisioning and are currently investigating. As it stands Rate Limit rules may not be resulting in blocking as expected, further impact to the services are currently being determined.


 
07 December 2022, 22:48 UTC

A fix has been implemented and we are monitoring the results.

03 December 2022, 20:19 UTC
Security Console and API Rate Limiting and Alerts
 
03 December 2022, 20:19 UTC
[closed]

We have identified an issue impacting Signal Sciences rate limit decisioning and are currently investigating. As it stands Rate Limit rules may not be resulting in blocking as expected, further impact to the services are currently being determined.

 
03 December 2022, 21:00 UTC

This issue has been identified and a fix is being implemented. 

 
03 December 2022, 21:00 UTC

A fix has been implemented, rate limiting updates are being processed and we are monitoring the results.