Fanout Control Panel

Control Plane - General Maintenance affecting Fanout Metrics
04 April 2023, 11:00 UTC
Compute API & Configuration Management Fanout Configuration Deployment Fanout Control Panel Fastly Application Fastly API
 
04 April 2023, 11:00 UTC
[closed]

Upcoming maintenance affecting Fanout Metrics.

Customers of Fanout may experience inaccuracies with the HTTP connections metric. HTTP Connections may be undercounted by 1 minute per connection (this would only affect Fanout, not Websockets).

 
04 April 2023, 23:00 UTC

The scheduled maintenance has been completed.

Intermittent Performance Impact to Fanout and WebSocket Connections
21 March 2023, 05:27 UTC
Compute Fanout Fanout Control Panel
 
21 March 2023, 05:27 UTC
[closed]

Fastly engineers are currently investigating into intermittent Fanout and WebSocket Connections. Customers attempting to connect to Fanout and WebSocket services may experience elevated errors.

All other Fastly products and services are unaffected.

 
21 March 2023, 05:40 UTC

This issue has been identified and a fix is being implemented. 

 
21 March 2023, 06:17 UTC

A fix has been implemented and we are monitoring the results.

 
21 March 2023, 19:35 UTC

This incident has been resolved.

DNS issues
20 February 2022, 09:03 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
20 February 2022, 09:03 UTC
[closed] The api.fanout.io domain is not always resolving. We are investigating the issue.
 
20 February 2022, 10:47 UTC
Our DNS provider is failing to respond in certain regions.
 
20 February 2022, 11:37 UTC
Our DNS provider has made a fix and we are monitoring the situation.

DNS issues
02 March 2021, 15:53 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
02 March 2021, 15:53 UTC
[closed] Fanout domain names including fanout.io and fanoutcdn.com may not be resolving. We are investigating the issue.
 
02 March 2021, 18:28 UTC
Our DNS provider has fixed the issue, and we are monitoring the situation.
 
02 March 2021, 19:39 UTC
This incident has been resolved.

DNS resolution issues
01 November 2020, 18:46 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
01 November 2020, 18:46 UTC
[closed] Fanout domain names including fanout.io and fanoutcdn.com may not be resolving. We are investigating the issue.
 
01 November 2020, 19:04 UTC
Our DNS provider has acknowledged higher than normal errors.
 
01 November 2020, 22:09 UTC
Our DNS provider is still working on the issue.
 
01 November 2020, 22:55 UTC
The issue has been fixed and we are monitoring it.
 
01 November 2020, 23:21 UTC
This incident has been resolved.

Problems with message delivery in SF
27 August 2020, 19:22 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
27 August 2020, 19:22 UTC
[closed] It was discovered that messages were not being delivered for a subset of Bayeux channels in the SF region. This has been resolved.

Global DNS issues
30 April 2020, 01:12 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
30 April 2020, 01:12 UTC
[closed] Requests to our internal DNS provider are delayed or failing, causing degraded service. The issue is being investigated.

Intermittent delivery issues in London region.
16 March 2020, 08:35 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
16 March 2020, 08:35 UTC
[closed] This incident has been resolved.

Networking issues in London region
11 February 2020, 10:00 UTC
https://fanout.io/ Fanout Control Panel London Singapore San Francisco
 
11 February 2020, 10:00 UTC
[closed] Within the past hour, some message deliveries were failing in our London region. This has been resolved.

Friday maintenance
08 June 2019, 04:00 UTC
https://fanout.io/ Fanout Control Panel
 
08 June 2019, 04:00 UTC
[closed] We will be undergoing scheduled maintenance during this time.
 
08 June 2019, 04:00 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
 
08 June 2019, 05:01 UTC
The scheduled maintenance has been completed.