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Fastly Support Portal and AI chatbot

Thu, 10 Sep 2026 00:00:00 +0000

Fastly will perform maintenance on the Fastly Support Portal and artificial intelligence (AI) chatbot on September 10, 2026 from 12:00 AM to 4:00 AM UTC (240 minutes).

What’s changing?

Fastly is updating the infrastructure behind the Fastly Support Portal and AI chatbot by migrating from our ticketing provider's default content delivery network (CDN) to our own in-house Fastly CDN and Fastly Next-Gen WAF (NGWAF) layer.

This change improves system resilience and adds protection against automated bot traffic and distributed denial of service (DDoS) threats.

What’s next? What do I have to do?

Nothing. Fastly is handling every action for this planned maintenance. During the 240-minute window, the AI chatbot and the Fastly Support Portal will be temporarily unavailable.

Case submission via support@fastly.com and all dedicated enterprise Slack channels will remain unaffected and fully operational during this maintenance.

Elevated Errors for Compute

Wed, 09 Sep 2026 19:20:00 +0000

Our engineers believe they have identified the contributing factor causing the issue impacting our Compute services.

Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services remain unaffected by this incident.

Elevated Errors for Compute

Wed, 09 Sep 2026 19:14:00 +0000

We are investigating an issue causing elevated 5xx errors for some customers using our Compute services.

Our engineers are actively working to diagnose the contributing factor. We will provide another update as more information becomes available or within the next hour.

All other products and services are unaffected by this incident.

Data Center Capacity Expansion for Atlanta (PDK)

Wed, 09 Sep 2026 15:00:00 +0000

This scheduled maintenance has been completed.

Data Center Capacity Expansion for Atlanta (PDK)

Wed, 09 Sep 2026 04:00:00 +0000

Fastly will be adding capacity at our Atlanta (PDK) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 09 September 2026 at 04:00 UTC.

Our estimated duration is 11h.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.

Jacksonville (JAX) Maintenance

Tue, 08 Sep 2026 09:00:00 +0000

The scheduled maintenance has been completed.

Jacksonville (JAX) Maintenance

Tue, 08 Sep 2026 06:00:00 +0000

Fastly will be performing scheduled maintenance on our Jacksonville (JAX) data center from 8 September 2026, 0600 UTC - 8 September 2026, 0900 UTC.

During this time frame traffic will be redirected to neighboring POPs in the region.

Data Center Capacity Expansion for Atlanta (PDK)

Fri, 04 Sep 2026 15:00:00 +0000

This scheduled maintenance has been completed.

Data Center Capacity Expansion for Atlanta (PDK)

Fri, 04 Sep 2026 12:49:00 +0000

The maintenance window has been extended to 15:00 UTC.

Data Center Capacity Expansion for Johannesburg (JNB)

Fri, 04 Sep 2026 06:00:00 +0000

This scheduled maintenance has been completed.

Data Center Capacity Expansion for Atlanta (PDK)

Fri, 04 Sep 2026 02:00:00 +0000

Fastly will be adding capacity at our Atlanta (PDK) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 04 September 2026 at 02:00 UTC.

Our estimated duration is 11h.

Data Center Capacity Expansion for Johannesburg (JNB)

Fri, 04 Sep 2026 00:00:00 +0000

Fastly will be adding capacity at our Johannesburg (JNB) Point of Presence (POP) . End-users may observe connection resets as traffic is migrated onto new hardware starting on 04 September 2026 at 00:00 UTC.

Our estimated duration is 6h.

Update: Confirmed third-party network event impacting our Los Angeles region

Thu, 03 Sep 2026 20:18:00 +0000

Engineering has confirmed that network performance for traffic routed through the Los Angeles (LAX), Los Angeles (HHR) and Los Angeles (BUR) POP's has been fully restored. Customers may have experienced intermittent delays or errors on origin pull and shielding traffic from September 2, 2026, 13:43 UTC to September 3, 2026, 09:11 UTC.

This incident is resolved.

Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.

Status Post, Created Date/Time: 2026-09-02 16:09:33 UTC

Jacksonville (JAX) Maintenance

Thu, 03 Sep 2026 09:00:00 +0000

The scheduled maintenance has been completed.

Jacksonville (JAX) Maintenance

Thu, 03 Sep 2026 06:00:00 +0000

Fastly will be performing scheduled maintenance on our Jacksonville (JAX) data center from 3 September 2026, 0600 - 3 September 2026, 0900.

During this time frame traffic will be redirected to neighboring POPs in the region.

Plan usage page missing data for August 21–25, 2026

Wed, 02 Sep 2026 20:42:00 +0000

This event has been resolved.

Retrospective: Impacted Performance in API Services

Wed, 02 Sep 2026 19:38:00 +0000

This incident has been resolved.

Retrospective: Impacted Performance in API Services

Wed, 02 Sep 2026 19:37:00 +0000

Between 17:49 and 18:45 UTC, we experienced an issue with our Fastly API service configuration endpoints.

During this time, customers may have experienced elevated errors on service configuration API endpoints (VCL dictionary/ACL updates, version activations, and /service/:id/lint).

The issue has been resolved, and all services are operating normally.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 18:56:00 +0000

The fix has been successfully deployed, and we have observed a recovery of network performance for affected traffic paths.

Error rates and latency have returned to nominal levels.
Our team will continue to monitor the platform to ensure stability before we resolve this incident.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 17:29:00 +0000

Our engineering teams have deployed traffic engineering changes that are successfully mitigating the network congestion affecting origin pull and shielding traffic in the Los Angeles region.

Error rates and latency have returned to nominal levels for the majority of affected traffic. We continue to work closely with our third-party network provider while they resolve the underlying issue.

Our team will continue to monitor the platform closely to ensure continued stability before we resolve this incident.

Update to waitlist disconnect response codes

Wed, 02 Sep 2026 17:05:00 +0000

Fastly is updating how a subset of client disconnects are reported for Delivery (Varnish) Services. Previously, these disconnects returned a 503 (Service Unavailable) response code. As part of a fix for an issue affecting our ERROR-WAIT handling, we changed this behavior so a subset of these disconnects now return a 499 (Client Closed Request) and will have an ERROR-DISCONNECT state.

This change will be rolling out gradually over the next few weeks.

What you may notice:

You may see an increase in 499 response codes and a corresponding decrease in 503 response codes for waitlist disconnects in your logs and dashboards. This is expected and does not indicate a new issue with your service.

What you need to do:

If you have monitoring, alerting, or automation that treats 503s and 499s differently, review your configuration to confirm it accounts for this change. If you have questions, contact your Fastly support team.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 16:28:00 +0000

We are currently monitoring a network issue caused by a third-party network provider serving the Los Angeles region.

This is a third-party network event, not an issue with Fastly's platform. Our engineers have taken action to route traffic away from the affected paths and are coordinating directly with the third-party provider as they work to restore full service.

For additional information about this network event, please see: https://ecogent.cogentco.com/network-status

Customers with traffic paths through the affected region may see intermittent delays or errors for origin pull or shielding traffic. All other products and services are unaffected.

Workaround & next steps: No action is needed on your part. We will share another update here as the third-party provider makes progress, or within the hour.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 16:13:00 +0000

Our engineers believe they have identified the contributing factor causing the issue impacting origin pull and shielding performance for customers with traffic routed through the affected region.

Our engineers are now developing a fix, and we will post a new update once it has been fully implemented and we see signs of recovery.

All other products and services remain unaffected by this incident.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 16:10:00 +0000

Customers may also see possible degradation in our Los Angeles (BUR) POP.

Update: Confirmed third-party network event impacting our Los Angeles region

Wed, 02 Sep 2026 13:43:00 +0000

We're investigating possible performance impact affecting the Los Angeles (LAX), Los Angeles (HHR) Points of Presence (POPs).

All other locations and services are unaffected.

Data Center Capacity Expansion for Toronto (YYZ)

Wed, 02 Sep 2026 09:45:00 +0000

The scheduled maintenance for our Toronto (YYZ) POP has been canceled and will be rescheduled for a later date.

Data Center Capacity Expansion for Toronto (YYZ)

Wed, 02 Sep 2026 05:00:00 +0000

Fastly will be adding capacity at our Toronto (YYZ) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 02 September 2026 at 05:00 UTC.

Our estimated duration is 1d 1h.

Plan usage page missing data for August 21–25, 2026

Tue, 01 Sep 2026 20:42:00 +0000

We recently identified an issue affecting the plan usage page for all customers. This is related to the Month to Date API Services Maintenance announced on August 20, 2026.

Due to that planned downtime in a downstream system, we did not save daily usage receipts that power the plan usage page visualizations. As a result, the page shows zero usage for August 21 through August 25. This does not affect your bill in any way. The only impact is a temporary loss of visibility into usage for those five days, and unfortunately, we are not able to recover the daily historical data required to visualize the usage.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

Elevated Errors for Manila (MNL)

Tue, 01 Sep 2026 16:16:00 +0000

Our engineers have confirmed that our Manila (MNL) Point of Presence (POP) has been fully restored.

Customers with backends in the us-east-1 and us-east-2 regions may have experienced elevated errors from approximately 04:22 to 08:15 UTC. We mitigated this by rerouting traffic away from MNL from 08:15 to 11:03 UTC. After traffic was returned to MNL, a brief recurrence of elevated errors occurred from 11:30 to 12:04 UTC, which has since been resolved.

Service has been fully restored.

Affected customers may have experienced impact to varying degrees and for a shorter duration than set forth above.

Status Post, Created Date/Time: 2026-09-01 06:18:44 UTC

St. Louis (STL) Maintenance

Tue, 01 Sep 2026 09:00:00 +0000

The scheduled maintenance has been completed.

Elevated Errors for Manila (MNL)

Tue, 01 Sep 2026 08:19:00 +0000

We have rerouted traffic away from our Manila (MNL) Point of Presence (POP).

Our team will continue to monitor stability and will provide an update once traffic is safely returned to MNL, until further notice.

Elevated Errors for Manila (MNL)

Tue, 01 Sep 2026 06:13:00 +0000

We are investigating elevated errors to our Manila (MNL) Point of Presence (POP) affecting customers with backends in the us-east-1 region.

All other products and services are unaffected by this incident.

We will provide another update as more information becomes available or within the next hour.

St. Louis (STL) Maintenance

Tue, 01 Sep 2026 06:00:00 +0000

Fastly will be performing scheduled maintenance on our St. Louis data center from 1 September 2026, 0600 UTC - 1 September 2026, 0900 UTC.

During this time frame traffic will be redirected to neighboring POPs in the region.

McAllen (MFE) Rerouted Traffic

Sat, 29 Aug 2026 04:40:00 +0000

This incident has been resolved.

McAllen (MFE) Rerouted Traffic

Sat, 29 Aug 2026 03:45:00 +0000

We are investigating an issue affecting network connectivity in our McAllen (MFE) point of presence.

Our engineers are actively working to diagnose and mitigate the contributing factor. As a precaution, traffic in McAllen (MFE) has been temporarily rerouted.

All other locations and services are unaffected.

Detroit (DTW) Maintenance

Fri, 28 Aug 2026 10:00:00 +0000

This scheduled maintenance has been completed.

McAllen (MFE) New Data Center

Fri, 28 Aug 2026 10:00:00 +0000

The scheduled maintenance has been completed.

Data Center Capacity Expansion for Ashburn (IAD)

Fri, 28 Aug 2026 08:00:00 +0000

The scheduled maintenance has been completed.

Detroit (DTW) Maintenance

Fri, 28 Aug 2026 07:00:00 +0000

Fastly will be performing scheduled maintenance on our Detroit (DTW) data center from 28 August 2026, 07:00 UTC - 28 August 2026, 10:00 UTC.

During this time frame traffic will be redirected to neighboring POPs in the region.

Data Center Capacity Expansion for Ashburn (IAD)

Fri, 28 Aug 2026 06:00:00 +0000

Fastly will be adding capacity at our Ashburn (IAD) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 28 August 2026 at 06:00 UTC.

Our estimated duration is 2h.

McAllen (MFE) New Data Center

Fri, 28 Aug 2026 05:00:00 +0000

As part of Fastly’s global network expansion, we will be adding McAllen (MFE) data center to Fastly's North America network.

Traffic served by our McAllen (MFE) data center will be aggregated into our North America region for billing and stats purposes.

We expect that some traffic currently served by our data centers in neighboring regions will shift to McAllen (MFE) . As such, some customers may see a change in their bills.

Fastly’s standard billing rates are located at https://www.fastly.com/pricing.

Data Center Capacity Expansion for Toronto (YYZ)

Thu, 27 Aug 2026 12:09:00 +0000

The scheduled maintenance for our Toronto (YYZ) POP has been canceled and will be rescheduled for a later date.

Data Center Capacity Expansion for Toronto (YYZ)

Thu, 27 Aug 2026 05:00:00 +0000

Fastly will be adding capacity at our Toronto (YYZ) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 27 August 2026 at 05:00 UTC.

Our estimated duration is 1d 1h.

Portland (PDX) Rerouted Traffic

Wed, 26 Aug 2026 08:25:00 +0000

This event has been resolved.

Portland (PDX) Rerouted Traffic

Wed, 26 Aug 2026 07:00:00 +0000

Traffic in Portland (PDX) has been temporarily rerouted.

All other locations and services are unaffected.

Performance Issues with Dashboard Data

Wed, 26 Aug 2026 00:50:00 +0000

Engineering has confirmed that our NGWAF Dashboard Data has been fully restored. Customers may have experienced blank or missing data from 16:00 on August 23 to 00:42 on August 26 UTC.

This incident is resolved.

Status Post, Created Date/Time: 2026-08-24 15:20:57 UTC

Retrospective: Password Reset Temporarily Unavailable on Fastly Control Panel

Mon, 24 Aug 2026 19:30:00 +0000

This incident has been resolved.

www.fastlystatus.com Maintenance

Mon, 24 Aug 2026 18:00:00 +0000

The scheduled maintenance has been completed.

Performance Issues with Dashboard Data

Mon, 24 Aug 2026 16:16:00 +0000

Engineering has deployed a fix and have confirmed a gradual recovery to missing NGWAF dashboard data. Dashboard data is gradually backfilling and catching up — no data has been lost. Engineers are continuing to monitor the recovery.

All other products and services are unaffected by this incident.

www.fastlystatus.com Maintenance

Mon, 24 Aug 2026 16:00:00 +0000

On August 24, 2026 at 16:00 UTC, we'll perform scheduled maintenance on our Status Page to update the design of our header, footer, and other formatting options.

The maintenance is expected to take about 2 hours, with no downtime. It won't affect your notifications or preferences, and no action is needed on your part.

Performance Issues with Dashboard Data

Mon, 24 Aug 2026 15:55:00 +0000

Our engineers believe we have identified contributing factor causing missing dashboard data in NGWAF.
NGWAF protection and service are not impacted — this affects dashboard visibility only.

All other products and services are unaffected by this incident.

Retrospective: Password Reset Temporarily Unavailable on Fastly Control Panel

Mon, 24 Aug 2026 14:00:00 +0000

Between 14:00 UTC and 19:30 UTC on August 24, 2026, the "Forgot your password" functionality on manage.fastly.com was temporarily unavailable for all Fastly account users while our team performed maintenance.

During this window, customers attempting to reset their password via the Fastly Control Panel may have been unable to complete the request. No other account functionality was affected.

Our engineering team completed the maintenance and confirmed the password reset flow was fully restored as of 19:30 UTC. No further action is needed from customers.

We apologize for any inconvenience this may have caused.

Performance Issues with Dashboard Data

Sun, 23 Aug 2026 16:00:00 +0000

We are investigating an issue causing Next-Gen WAF (NGWAF) dashboard to display blank or missing performance data for some customers. This is a visible issue only - NGWAF protection and services are no impacted. Our engineers are actively working to diagnose the contributing factor. We will provide another update as more information becomes available or within the hour

All other products and services are unaffected by this incident

Retrospective: Impacted Performance in Tokyo (NRT), Chicago (CHI), Columbus (CMH), Los Angeles (BUR), Phoenix (PHX), Toronto (YYZ), Los Angeles (LAX), Los Angeles (HHR)

Sun, 23 Aug 2026 01:51:00 +0000

This incident has been resolved.

Retrospective: Impacted Performance in Tokyo (NRT), Chicago (CHI), Columbus (CMH), Los Angeles (BUR), Phoenix (PHX), Toronto (YYZ), Los Angeles (LAX), Los Angeles (HHR)

Sun, 23 Aug 2026 01:06:00 +0000

Between 01:06 UTC and 01:51 UTC on August 23, 2026, Fastly Engineers detected a performance impacting event affecting the Tokyo (NRT), Chicago (CHI), Columbus (CMH), Los Angeles (BUR), Phoenix (PHX), Toronto (YYZ), Los Angeles (LAX), Los Angeles (HHR) Points of Presence (POPs).

During this time, customers with traffic routed through these locations may have experienced elevated error rates or latency. All other data centers and services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Elevated Errors for Chicago (CHI)

Sat, 22 Aug 2026 04:42:00 +0000

Engineering has confirmed that a subset of edge POPs served by our Chicago (CHI) shield has been fully restored. Customers may have experienced elevated latency from 01:20 to 04:05 UTC.

This incident is resolved.

Status Post, Created Date/Time: 2026-08-22 04:06:19 UTC

Elevated Errors for Chicago (CHI)

Sat, 22 Aug 2026 04:28:00 +0000

Engineering has confirmed the impact to the subset of edge POPs served by our Chicago (CHI) shield has been mitigated.

Elevated Errors for Chicago (CHI)

Sat, 22 Aug 2026 04:06:00 +0000

We have identified the cause of elevated latency affecting a subset of edge POPs served by our Chicago (CHI) shield.

Engineers are actively working on a mitigation. We understand how critical this service is to your operations and apologize for the disruption.

All other products and services are unaffected by this incident.

Elevated Errors for Chicago (CHI)

Sat, 22 Aug 2026 01:20:00 +0000

We are investigating elevated errors to our Chicago (CHI) Point of Presence (POP).

All other products and services are unaffected by this incident.